Frequently Asked Questions

Umrah is the minor pilgrimage to Makkah, consisting of Ihram, Tawaf, Sa'ee, and Halq/Taqsir. Unlike Hajj, Umrah is not mandatory but highly recommended, and can be performed at any time of the year. Hajj is the major pilgrimage and constitutes the fifth pillar of Islam, performed during specific Islamic dates (8th to 12th Dhul-Hijjah).

You need an original passport valid for at least 6 months, a copy of your CNIC (or B-Form for minors), two biometric passport-sized photos with a solid white background, and certified vaccination cards (Meningitis/Polio) from a recognized medical center.

With the new e-visa systems of the Saudi Ministry of Hajj & Umrah, standard Umrah visa applications are approved within 24 to 72 hours, provided all passport scans and biometric credentials are fully compliant.

Yes, children of all ages can perform Umrah with their parents. They require a valid passport, vaccination registration, and their official B-Form issued by NADRA to link them to their parent's visa application group.

Climatically, the winter months from November to February offer pleasant temperatures in Makkah and Madinah. Spiritually, the months of Rabi-ul-Awwal and the holy month of Ramadan are considered highly rewarding, though they are busier. My Umrah offers packages year-round across all seasons.

We offer both options. Our Premium, 5-Star, and Signature packages guarantee direct flights from PIA or Saudia Airlines. Essential and Comfort packages often utilize transit flights with short layovers via Gulf Air, Emirates, or Flydubai to maximize cost savings.

Saudi airport regulations permit each pilgrim holding a valid Umrah visa to carry one specially sealed 5-liter Zamzam bottle. This bottle must be purchased at official airport stations and is loaded as a separate checked baggage piece, not inside standard suitcases.

Essential — Selected 3-Star hotels, shared transport, best for budget-conscious pilgrims.
Comfort — Selected 4-Star hotels, shared transport, a balance between comfort and price.
Premium — Premium 4-Star hotels, private transport, better locations and facilities.
5-Star — Selected 5-Star hotels, private transport, premium accommodation and service.
Signature — Fully customisable package with your choice of hotels, flights, room type, transport and duration.

Absolutely. Our My Umrah Signature package allows you to select exact travel dates, choose specific hotel rooms (Kaaba or courtyard view), request private SUVs, and include custom meal buffets. Tell us your requirements and we will prepare a tailored quotation.

Yes. All of our Umrah packages include the mandatory Enaya medical insurance scheme required by the Saudi consulate, covering emergency operations, clinical consults, and accidental flight delays up to standard limits.

5-Star and Premium: Within 0 to 200 meters of the Haram.
Comfort: Within 200 to 400 meters.
Essential: Within 600 to 800 meters, complete with shuttle access.

Exact hotel names and distances are confirmed before booking.

Yes. We coordinate with official Haram authorities to reserve motorized electric scooters on the upper decks or hire registered human-pushed wheelchair assistance during peak times for elderly or sick travellers. Please mention this requirement at the time of booking.

Meeqat is the designated boundary line where pilgrims must wear Ehram and state their intention (Niyyah) before entering Makkah. For flights landing in Jeddah, pilgrims change into their Ehram sheets at Pakistani departure airports or on board the flight prior to passing the Meeqat line announcement.

Under the latest Saudi Ministry reforms, women above 45 years are allowed to travel without a personal Mahram, provided they join our official organized group and present an authorized No-Objection Certificate (NOC) from their family. Younger women should confirm current regulations at the time of booking.

Our ground support includes an airport welcome booth, baggage transit, private direct hotel transfers, guided group check-ins, pre-scheduled historical Ziyarah excursions, and a 24/7 WhatsApp emergency helpline to solve any issues immediately.

F.A.Q. Helpdesk

Frequently Asked Questions (15 Key Clarifications)

Talk To Our Umrah Experts

F.A.Q. Helpdesk

Frequently Asked Questions (15 Key Clarifications)

1. What is Umrah and how is it different from Hajj?

2. What original documents are required to apply for a Saudi Umrah visa from Pakistan?

3. How long does the online electronic Umrah visa process usually take?

4. Can minor children perform Umrah? What are their entry requirements?

5. What is considered the best time of year to plan an Umrah trip?

6. Are flight tickets included in your standard Umrah packages — direct or transit?

7. What is the official airline policy regarding carrying Zamzam water back to Pakistan?

8. What is the difference between My Umrah's Essential, Comfort, Premium, 5-Star and Signature packages?

9. Can I fully customise hotel choices and dates for a private family Umrah package?

10. Is comprehensive medical travel insurance included in your Umrah package quote?

11. How close are your standard hotels to the main gates of Masjid Al-Haram in Makkah?

12. Can you arrange wheelchair assistance for elderly parents during Tawaf and Sa'ee?

13. What is Meeqat, and where should we change into our Ehram sheets for Umrah?

14. Can single women perform Umrah without a Mahram under your packages?

15. What exact ground support do your officers provide upon our arrival in Saudi Arabia?

Talk To Our Umrah Experts